March 16, 2015:
So! You want to know why there hasn't been an update on this for months, huh?
Well sit back and relax as I tell you the tale of return policies and warranties and bad customer service!
Where we last left off, there were several parts of my quadcopter that had broke. The flight controller and an ESC to be exact.
That was months ago. I filed the warranty claims and made the explanatory videos of the problems, and waited for Hobbyking to get back to me.
Three weeks pass, and still no response. They couldn't have taken that long to confirm that the parts weren't working, right? I expected replacement parts to be sent!
So turns out that when I checked their website and the status of my warranty claims, one of them was resolved and reimbursed with store credit (but I specified a replacement part in the claim!) and the other one had remained under initial evaluation for the entire three weeks since the parts arrived at their warehouse! This is ridiculous!
On Friday I chatted with a representative, and a crudely cut transcript is below. Click to enlarge.
Well, at least I'm getting one replacement. The biggest obstacle for this project is turning out to be getting the parts, not putting them together.
